Frequently Asked Questions
RENTAL FAQ
Where can I rent the sauna & ice bath unit?
Where can I rent the sauna & ice bath unit?
Please reach out to our whatsapp number at +6282340911833, and follow the prompts that are there. You will then be prompted to submit a form for all your details!
Can I have it installed at my hotel, villa, or Airbnb?
Can I have it installed at my hotel, villa, or Airbnb?
We can install the ice bath anywhere provided there is enough space and electrical capacity. Houses, Villas, Commercial Locations, and Pop-Up Retreats are all places, we have successfully installed the ice bath.
What is the minimum rental duration for ice bath and sauna units?
What is the minimum rental duration for ice bath and sauna units?
Currently we do not offer any rentals below 1 month, in the future we will! However on special occasions such as events or influential people we do offer rentals below 1 month.
Still contact us and we hope we can help you out!
Can I extend the rental duration if needed?
Can I extend the rental duration if needed?
Yes, definitely!
Do you offer discounts for long-term rentals?
Do you offer discounts for long-term rentals?
Yes, we offer tiered discounts for 3, 6, and 12 months rental.
Are there any specific requirements for villa rentals?
Are there any specific requirements for villa rentals?
Yes, please refer to the details below for the villa rentals requirements.
- You should get approval from the villa owner (if applicable)
- We require at least 1,400 Watts of spare capacity. This is about the same as having another 1PK/HP Air Conditioning Unit. Check with your villa owner or electricity company if you are unsure.
- We need a door size or access entrance of at least 92cm wide.
- Access to water supply, at least from a water hose and a good drainage area.
Do you offer delivery and setup services?
Do you offer delivery and setup services?
Yes we offer delivery for free or a small charge within Bali, we as well ship worldwide however we will need to get a special quote from our shipping provider.
PURCHASE FAQ
Do you have a warranty?
Do you have a warranty?
Yes, we provide a 1 year warranty. We will replace any chilling unit or ice bath barrel if something goes wrong within the first year.
If you are within Bali and subscribe to our maintenance package, then you will be protected against any damages while you're on the package.
What is not covered under warranty?
What is not covered under warranty?
Items not covered under warranty include instances of misuse or abuse, failure to adhere to maintenance guidelines, damage caused by external sources, as well as unauthorized modifications and repair.
How do I claim warranty service?
How do I claim warranty service?
To claim warranty service, simply reach out to our customer support team. Provide details about your product and purchase, and we'll assist you promptly.
Where do you ship? Do you ship outside Bali?
Where do you ship? Do you ship outside Bali?
Yes, we ship to most countries where there is accessible shipping via air or sea.
How long does shipping take?
How long does shipping take?
It depends on which country to ship. Please expect 1-2 months of shipping time minimum.
How could I track my order?
How could I track my order?
We'll give you a tracking number so you can follow your package from our warehouse to your doorstep. If you have any questions, our customer support team is here to help!
What payment methods do you accept?
What payment methods do you accept?
We accept bank transfers, both local and international, as well as cryptocurrency payments in ERC-20 and TRC-20 tokens such as USDT, ETH, and DogeCoin, along with credit card payments.
PURCHASE FAQ
Do you have a warranty?
Do you have a warranty?
Yes, we provide a 1 year warranty. We will replace any chilling unit or ice bath barrel if something goes wrong within the first year.
If you are within Bali and subscribe to our maintenance package, then you will be protected against any damages while you're on the package.
What is not covered under warranty?
What is not covered under warranty?
Items not covered under warranty include instances of misuse or abuse, failure to adhere to maintenance guidelines, damage caused by external sources, as well as unauthorized modifications and repair.
How do I claim warranty service?
How do I claim warranty service?
To claim warranty service, simply reach out to our customer support team. Provide details about your product and purchase, and we'll assist you promptly.
Where do you ship? Do you ship outside Bali?
Where do you ship? Do you ship outside Bali?
Yes, we ship to most countries where there is accessible shipping via air or sea.
How long does shipping take?
How long does shipping take?
It depends on which country to ship. Please expect 1-2 months of shipping time minimum.
How could I track my order?
How could I track my order?
We'll give you a tracking number so you can follow your package from our warehouse to your doorstep. If you have any questions, our customer support team is here to help!
What payment methods do you accept?
What payment methods do you accept?
We accept bank transfers, both local and international, as well as cryptocurrency payments in ERC-20 and TRC-20 tokens such as USDT, ETH, and DogeCoin, along with credit card payments.
SAUNA FAQ
What is the electricity consumption of the sauna?
What is the electricity consumption of the sauna?
The running costs of the sauna vary depending on usage; if it's used once daily for an hour, the monthly price is approximately $60, with electrical costs increasing based on usage. Additionally, the sauna is turned on an hour before use and then turned off.
Is my home or villa suitable?
Is my home or villa suitable?
To use the sauna, make sure you have at least 2,000W of extra electric power available. If you're not sure, ask your villa owner or any professional to asses your villa's electric capacity.
What are the dimensions of the sauna?
What are the dimensions of the sauna?
The dimensions of the small sauna are 200 centimeters in length, 200 centimeters in width, and 200 centimeters in height, while the large sauna measures 290 centimeters in length, 200 centimeters in width, and 220 centimeters in height.
What temperature range does the sauna offer?
What temperature range does the sauna offer?
The sauna offers a temperature range spanning from 30°C to 100°C, with it taking approximately an hour to reach 80°C.
Do you offer delivery and setup services?
Do you offer delivery and setup services?
Yes, if you're in Bali, we'll put together the sauna unit for you. If you're outside Bali, we'll give you clear, step-by-step instructions for assembling the sauna unit, or you can opt to hire a professional to assemble it.
ICEBATH FAQ
How do I adjust the temperature of the ice bath?
How do I adjust the temperature of the ice bath?
There is an easy to use LED display panel on the icebath. You just have to click it up or down and it will change the temperature.
Is the chiller waterproof?
Is the chiller waterproof?
We made it completely waterproof to handle even the worst type of rainstorms Bali can get.
What are the dimensions of the ice bath barrel?
What are the dimensions of the ice bath barrel?
The ice bath barrel measures 110cm in length and 92cm in width.
How long does it take to make the water cold?
How long does it take to make the water cold?
It takes about 5 to 8 hours for room temperature water to reach 4°C; fewer hours if set above that. Once the set temperature has been reached, the chilling unit turns on and off intermittently to maintain the water at the selected temperature so it should be powered on all the time.
Will I fit comfortably in the icebath barrel?
Will I fit comfortably in the icebath barrel?
Yes, anyone who is below 6’4 can comfortably fit in and dunk their head in.
Can I use it indoor and outdoor?
Can I use it indoor and outdoor?
The ice bath barrel and chilling machine are fit for both indoors and outdoors. However, we suggest the following conditions to ensure operational efficiency:
- Outdoors
- The chilling machine should be covered from direct sunlight, to keep it from overheating.
- Indoors
- The chilling machine needs at least 2 meters of side clearance for free airflow for the fan.
- Not suitable in an enclosed space like a small room
ICEBATH FAQ
How do I adjust the temperature of the ice bath?
How do I adjust the temperature of the ice bath?
There is an easy to use LED display panel on the icebath. You just have to click it up or down and it will change the temperature.
Is the chiller waterproof?
Is the chiller waterproof?
We made it completely waterproof to handle even the worst type of rainstorms Bali can get.
What are the dimensions of the ice bath barrel?
What are the dimensions of the ice bath barrel?
The ice bath barrel measures 110cm in length and 92cm in width.
How long does it take to make the water cold?
How long does it take to make the water cold?
It takes about 5 to 8 hours for room temperature water to reach 4°C; fewer hours if set above that. Once the set temperature has been reached, the chilling unit turns on and off intermittently to maintain the water at the selected temperature so it should be powered on all the time.
Will I fit comfortably in the icebath barrel?
Will I fit comfortably in the icebath barrel?
Yes, anyone who is below 6’4 can comfortably fit in and dunk their head in.
Can I use it indoor and outdoor?
Can I use it indoor and outdoor?
The ice bath barrel and chilling machine are fit for both indoors and outdoors. However, we suggest the following conditions to ensure operational efficiency:
- Outdoors
- The chilling machine should be covered from direct sunlight, to keep it from overheating.
- Indoors
- The chilling machine needs at least 2 meters of side clearance for free airflow for the fan.
- Not suitable in an enclosed space like a small room